New Servers

A snail I’ve just signed up with 34sp, a web host who I’ve heard very good things about from several friends who have used them for extended periods of time. What this means, of course, is that I’m almost free of Ghoulnet.

I’ve finally made the move after being able to get hold of my web logs for the last month. All it took to get them to give them to me in the end was a single phone call. Unfortunately, it took 50 minutes of ringing every 5 minutes before I could get through to them. Every time I rang, the phone rang for about a minute and then gave me the answer service which was most annoying. Still, I got through in the end, and spoke to Alistair who seemed genuinely surprised that I’d registered a support request 6 days previously and still hadn’t had a reply. If only it had been the first time that that had happened. Still, he looked up the request on their internal system, and he said that it looked like the support team had already done it. I explained that I was that very minute looking at the directory listing which should have been showing the new web logs, but that nothing had been updated. Alistair told me that he would give me a ring to push at the tech support people to actually get it done for me, and that he’d ring me back within half an hour. An hour and ten minutes later he phoned back, apologised for the delay in ringing back, and told me that it had now really been done.

In fairness to Ghoulnet, whenever I have managed to speak to someone at Ghoulnet they have always been pleasant, efficient and seemingly good at their job. It’s just very unfortunate that it takes so god-damned long to be able to get to talk to them!

Over the next couple of days my account at 34sp will be being set up, and the DNS for will be being updated to point at 34sp’s name servers. What this means is that there will be a period when the site is unavailable. I’d like to apologise in advance for this unavoidable downtime, and I hope you’ll bear with me.

See you on the other side…

permalink | 15 February 2005

Price, Quality, Service - Pick any two…

The title of this entry was suggested by the title of the “Internet Services Administration” lecture which I attended last friday. The premise is that while you can never have a low price, high quality product with good service…

Continue reading “Price, Quality, Service - Pick any two…” | 2 February 2005

Just another update

You know that I’ve been having some problems with Ghoulnet, my web hosts? Well, I decided this morning that I’d had enough of them not getting back to me about the broken log problem, so I rang them up…

Continue reading “Just another update” | 8 January 2005

Another Ghoulnet moan

I’d like to apologise to anyone who’s been viewing the top referers page over the last week or so. If you have been to look at it, you’ll have noticed that there, well, aren’t any referers showing up! This…

Continue reading “Another Ghoulnet moan” | 5 January 2005

A Year of Stuff - The Bad Stuff

Following on from A Year of Stuff - The Good Stuff, this entry basically tells you who and what I wish I’d avoided this year. Here goes… First up to the chopping block is Ghoulnet, the hosts of….

Continue reading “A Year of Stuff - The Bad Stuff” | 21 December 2004

Unexpected Outage

My apologies to everyone for the three hour outage to the website tonight. According to my host (Ghoulnet), the server had “had hung due to an update process”. The upshot of this was that the website was down until…

Continue reading “Unexpected Outage” | 24 November 2004

More progress…

Turns out I don’t need to use the XML RPC interface to Livejournal, and it’s a good thing too, because Ghoulnet don’t allow socket support for PHP to be turned on because “it has been used in the past…

Continue reading “More progress…” | 28 June 2004

about wwm is a resource for web developers created by Neil Crosby, a web developer who lives and works in London, England. More about the site.

Neil Crosby now blogs at The Code Train and also runs, The Ten Word Review and Everything is Rubbish.